GENERAL TERMS & CONDITIONS

DEFINITIONS
We are " thewitchez.com" and the Customer is any person or a company placing an order with us to carry out work.

ORIGINALS
"Originals " are the photographs, digital images, the artwork and such like sent to "thewitchez.com" for reproduction on canvas, paper or website. The "Goods" sre finished reproductions on paper or canvas or a website supplied to the Customer.

CUSTOMER ORDERS
When the Customer places an order with "thewitchez.com", the Customer accepts these terms & conditions without variation. Any variations shall be mutually agreed in writing. "Thewitchez.com" require sufficient information to cary out the work ordered before on order can be processed.
If all relevant information has not been provided, standard prices or the quotation may be invalid and the Customer's order may be delayed or additional charges involved.
"Thewitchez.com" will not accept any order to reproduce
any images that in our opinion are illegal, immoral or libelious and the Customer shall idemnify "thewitchez.com" in respectof cost arising from any illegal action for libel or infingement of trademarks, etc.
Where digital files are supplied to "thewitchez.com" as originals, images are assumed to be "print-ready", except for minor work such as size increase, cropping and straightening,etc. Any other colour changes, professional image editing, etc, are not included unless specially provided for by "thewitchez.com".
Where additional work is required that is not included in our standard prices , then we will apply an additional charge at the rate of £10 per 15 minutes of work.
We will advise you of any additional charges before we incure these.
All print and trim sizes are nominal and we accept no responsibility for small variations in size. All work will cary "thewitchez.com" logo and addres details on the reverse side.

QUALITY
We always use colour management but some colour variance may occur.
Where technicall possible, we will try to meet the Customers request for colour specific matching requirements.
Unless the Customer has provided us with the specific colour samples, we can only do our best to mach the colours the Customer require.
"Thewitchez.com" decisions shall be final in matters of interpretation of colours.

ORIGINALS
Ww will take care of your Originals and treat them very carefully. If loss or damage to an Original occurs whilst under under our care, our liability for loss will be limited to our standard price for the order placed to our quotation
value where we have supplied a quotation.
Customers' Originals, for example photographs, artworks. CDs, digital media storage, etc will be returned to the Customer with the completed work.

PRICES
Standard prices are shown on our web site and on printed literature.
"Thewitchez.com" reserve the right to alter prices without notice.

PAYMENT
"Thewitchez.com" expects payment by cheque, cash, bank transfer with Customer's order prior to any artwork being undertaken.
For any design made by "thewitchez.com" the deposiit of 50% of design price is made by Customer.
Account facilities are available for Customers providing regular on-going business.
Where payment is made on our account approved by "thewitchez.com", payment shall be made within 14 days of the invoice date.
"Thewitchez.com" reserve the right to charge interest on unpaid invoices and the interest shall accure and shall be calculated in accordance with the Late Payment of Commercial Debts Act 1998 and all subsequent amendments;the interest will be charged on overdue invoices in line with the Act.

The statutory penalties?

• A fixed charge of £40, £70 or £100 depending on the size of the debt (under £1,000, under £10,000, and higher).
• Interest at 8% over base rate (a level set each 6 months for simplicity).

Any payment returned by the bank or credit card company will incur £25 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the Customer.

OWNERSHIP OF THE GOODS
For Goods that have been paid for in advance, ownership of the Goods (title) shall change form "thewitchez.com" to that that of the Customer on delivery. For Goods paid for on an account, ovnership of Goods sall change from "thewitchez.com" to the Customer on payment of the account.

CANCELATION
Any order cancelled will occur a charge of 50%. If printing has commenced, on either paper or canvas, then full payment shall be made.

DEILERY
We really try to maintain delivery dates but we accept no responsibility for any costs or losses incurres by any Customer due to dalays in deliveryby "thewitchez.com" for whatever reason. We cannot quarantee carriage times beyond our control.

CARRIAGE
"Thewitchez.com" will deliver by the most cost-effective available usualy courier or mail.

COPYRIGHT
The Customer warrant he/she/they own the copyright or warrants that they have obtained all necessary copyright permissions to reproduce the Original and the Customer indemnifies "thewitchez.com" from any cost arising from any legal actions involving copyright infingement.
The Customer also warrants the Originals are free from any third party claims for breach of copyright or licence.

STORAGE OF IMAGES
Digital images made by "thewitchez.com" from the Customers' Originals shall remain the exclussive property of "thewitchez.com"
"Thewitchez.com" shall store digital images for 28 days after completion of work, after which time all digital images shall be removed from our sysyems. Images are available on a CD at additional cost but will be no longer available after 28 days following completion of work.

WEB DESIGN
For website terms and conditions, please check our WEBSITE DESIGN TERMS AND CONDITIONS.

WEBSITE DESIGN TERMS & CONDITIONS

The following terms and conditions apply to all web site design services offered by "thewitchez.com". By ordering services from"thewitchez.com" you are agreeing to the following terms and conditions.
1. We reserve the right to refuse to construct a web site which we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.
2. The acceptance of a commission shall be deemed as a contractual agreement between the client and "thewitchez.com" .
3. "thewitchez.com" cannot always guarantee to start work immediately on a commission but will arrange a date with the client as to when work can commence.
4. All material, both text and images, supplied by the client and used in the construction of the client's web site, will remain the client's property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
5. The copyright for all material provided by "thewitchez.com" , such as HTML code, graphics, photographs and text, will remain the property of "thewitchez.com" until such time as payment has been made in full and signed conract has been received by "thewitchez.com", whereupon they will become the property of the client.
6. "thewitchez.com" makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
7. "thewitchez.com"will submit a client's website to several of the major search engines as part of the design commission. If a client wishes "thewitchez.com" to promote a web site as a separate commission, "thewitchez.com" will make every reasonable effort to promote the website effectively but cannot guarantee high placings in search engine results.
8. "thewitchez.com" can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion commission, chooses not to list a client's web site.
9. "thewitchez.com" will initially place the client's website on one of "thewitchez.com's" demonstration servers during in order that the client may view and comment upon the website's progress. When both "thewitchez.com" and the client agree that the website meets the criteria agreed during the commissioning process, "thewitchez.com" will invoice the client for the full amount due for the commission. On receipt of payment, "thewitchez.com" will publish the website on the client's server, or provide the source code for the site via a download (or cd-rom disk) for the client to upload.
10. If at any point during the Website Development Cycle a client wishes to cancel, they may do so but will be invoiced an amount that "thewitchez.com" judges to be proportional to the amount of work completed on the commission.
11. If, during the Website Development Cycle, the client does not supply the content required in order to complete the commission within a reasonable amount of time, "thewitchez.com" will consider that the client wishes to cancel the commission.
12. "thewitchez.com" expects payment by cheque, bank transfer, credit card or cash within 14 days of the date on the invoice.
13. Any payment returned by the bank or credit card company will incur a £25 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
14. "thewitchez.com" does not undertake to maintain or update a client's website as part of the design commission. If a client wishes "thewitchez.com" to maintain or update a web site as a separate commission, "thewitchez.com" will negotiate with the client a maintenance contract appropriate to the amount of work required. Web site maintenance may also be undertaken on a time and materials basis if the client so wishes.
14a. Due to the nature of website design all clients are required to send us data and instructions electronically.  The maintenance packages do not include personal client meetings.  If you feel you require a meeting, we are happy to arrange an appointment. The consultation meeting fee is £45 per hour, with the minimum charge of £45.
14b. On board signing new clients, the first two consultations are always free of charge.
15. "thewitchez.com" reserves the right to alter prices at any time without notice. If a client has commissioned any services from"thewitchez.com" prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.
16. By agreeing to these terms and conditions your statutory rights are not affected.
"thewitchez.com" reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions.
If you have any complaints about the quality of service you have received from "thewitchez.com" please contact us.
We take customer satisfaction very seriously and will investigate your complaint promptly and thoroughly.

Email: contact@thewitchez.com